banking jobs in UAE | Emirates NBD careers

Emirates NBD announced, through its Linkedin account, a bank job in UAE (Call Center Representative) according to the following:

• The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints.

• Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints.

• Project a professional company image through phone interaction.

• Professionally handle calls and address customer inquiries related to banking products and services.

• Proactively identify gaps in the journey and process and develop actionable plans to enhance them.

• Identify proactively opportunities to improve performance and create actionable plans that drive results.

• Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.

• Follow up with customer calls where necessary.

• Adherence to standard work procedures while handling customer calls.

• Please be sure to comply with information security and data privacy policies.

• Establish credibility by providing transparent information and addressing concerns honestly.

• Focus on day-to-day operations and ensure that targets are being met by the end of each month.

• Graduate, with bachelor’s degree.

• Able to join immediately

• Job Location: RAK

• Able to work on rotational shifts and rotational weekends.

• Excellent English communication skills (written & verbal).

• The ability to work under stress.

• Problem-Solving Skills.

• Ability to lead, plan, and manage change.

• Strategic thinker.

• Proactive/Self-starter

• Deadlines driven.

• Analytical and ability to interpret complex MI

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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