Banking jobs in UAE | Emirates Islamic careers
Emirates Islamic announced, through its Linkedin account, a bank job in UAE (Manager Customer Experience) according to the following:
- Manage and oversea a team of customer service representatives, ensuring their performance aligns with the segments/Bank’s strategy and customer service standards.
- Providing guidance, coaching and support to team members to enhance their skills and performance.
- Foster a positive and motivated work environment that encourages collaboration, innovation, and continuous improvement.
- Develop a comprehensive understanding of business banking customer’s needs, challenges and expectations.
- Ensure sufficient and accurate assessment of customer concerns, inquiries and issues, providing timely solutions and resolutions.
- Collaborate with relevant internal departments to address and resolve complex customer matters, ensuring a seamless and satisfactory experience.
- Develop and implement strategies to enhance customer service and satisfaction, ensuring a customer-centric approach throughout all touchpoints.
- Identify and recommend improvements to customer service processes, policies and systems based on customer feedback, industry best practices and market trends.
- Monitor and analyze customer feedback, complaints, and key performance metrics, taking proactive measures to address areas of improvement.
- Constant dialogues with Call Centers and empower the team to manage customer demands and needs
- Build strong relationships with key business banking customers, understanding their unique requirements, and tailoring solutions to meet their needs.
- Act as a point of contact for escalated customer issues, ensuring prompt and effective resolution.
- Collaborate with other internal teams, such as Relationship Managers and Sales, to provide a seamless and consistent customer experience.
- Plan, coordinate and deliver training programs to build the skills and knowledge of the customer experience team.
- Conduct regular performance evaluations, provide constructive feedback, and identify development opportunities for team members.
- Bachelors’ Degree or Post Graduate or Professional Certification
- Proven experience (5-10 years) in customer service management, preferably in the banking or financial services industry.
- Understanding of banking products, services, and customer behavior.
- Strong leadership abilities, with a track record of effectively leading and motivating teams.
- Excellent interpersonal and communication skills, with ability to build rapport with customers and internal stakeholders.
- Proactive problem-solving skills with the ability to manage and resolve customer escalations effectively.
- Analytical thinking and strong problem-solving skills.
- Should be able to manage all the stakeholders with-in the bank.
- Customer Centric mindset and a strong commitment to delivering exceptional customer service.
To know more details about the vacancy and how to apply kindly check the link below:
Are you looking for jobs in banking? Join [insh20 - banking jobs] on Telegram
For more important and interesting topics, click here