banking jobs in UAE | RAKBANK careers

RAKBANK announced, through its Linkedin account, a bank job in UAE (Associate Vice President - Customer Experience Coach) according to the following:

• Design and implement training programs to enhance customer service skills and improve overall customer experience.

• Conduct training sessions for frontline staff on customer service best practices and strategies.

• Monitor and evaluate the performance of customer service representatives to identify areas of improvement.

• Implement performance improvement plans and provide support to employees who may be struggling.

• Observe customer interactions to assess staff performance and provide constructive feedback.

• Coach employees on how to handle challenging customer situations and resolve issues effectively.

• Collect and analyze customer feedback through surveys, reviews, and other channels.

• Identify trends and opportunities for improvement in service delivery and customer experience.

• Develop and implement strategies to enhance the overall customer experience.

• Collaborate with other departments to implement changes that will positively impact the customer experience.

• Stay informed about industry trends and best practices in customer experience management.

• Implement new technologies and tools to streamline customer interactions and enhance service quality.

• Identify trends and patterns in performance data to make informed decisions on training and coaching needs.

• Bachelor’s degree in business, Marketing, or a related field; MBA or advanced degree preferred.

• Minimum of 5 years of experience in customer service or a related field.

• Experience in training and development preferred.

• Strong knowledge of customer experiences best practices.

• Certification in customer service or coaching is a plus.

• Strong strategic thinking and problem-solving skills.

• Excellent leadership and team collaboration abilities.

• Proficiency in customer experience design and omnichannel strategies.

• In-depth knowledge of consumer protection regulations and frameworks.

• Exceptional communication and interpersonal skills.

• Ability to leverage data analytics and customer insights to drive decision-making.

• Must be a UAE National.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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