banking jobs in UAE | RAKBANK careers

RAKBANK announced, through its Linkedin account, a bank job in UAE (Contact Centre Voice & Chat Specialist) according to the following:

• Handle inbound and outbound calls, chats, or emails from customers regarding inquiries, account-related issues, and products/services information.

• Provide prompt and accurate responses to customer inquiries, resolving issues or directing them to the appropriate channels for further assistance.

• Engage with customers to identify their financial needs and cross-sell banking products and services that align with their requirements and preferences.

• Report any suspected fraudulent transactions or activities promptly, following established procedures and protocols for fraud detection and prevention.

• Effectively manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while working towards satisfactory resolutions.

• Adhere to strict security and compliance guidelines, ensuring the confidentiality and integrity of customer information and transactions.

• Collaborate with team members and other departments to address customer issues and improve overall service delivery.

• Stay informed about banking products, policies, and procedures to provide accurate and up-to-date information to customers.

• Document all customer interactions and transactions accurately in the designated systems, maintaining detailed records for future reference

• Continuously strive to enhance customer satisfaction and loyalty through exceptional service delivery and personalized support.

• Achieving monthly sales targets by effectively cross-selling and pitching to our existing data customer base and closing sales.

• To provide Market feedback on competition and suggest changes for product improvement.

• Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable.

• Capture and report customer feedback towards continual product development.

• Follow up all bank procedure and process with fully adherence to BCP steps rules and regulations. 

• Ensure to differentiate between Conventional & Islamic calls and assist customers based on their preferred product / services.

• Proactive and results-oriented mind-set to achieve sales targets and meet customer satisfaction goals.

• Strong sales intelligence with the ability to identify sales opportunities and close deals.

• Bachelor’s degree in Banking or a related field.

• 1-2 years of relevant experience preferred, but fresh graduates are welcome to apply.

• Strong customer focus.

• Proficient in computer use with excellent writing skills.

• Outstanding communication abilities.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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