banking jobs in UAE | Commercial Bank of Dubai careers

Commercial Bank of Dubai announced, through its Linkedin account, a bank job in UAE (Customer Service Advisor) according to the following:

• Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. 
• The job holder is also responsible for the sales of assets and liability products.
• Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.
• Ensure to serve the customer with token, and encourage customer o use our digital channels.
• Ensure to provide customer statement and letters within TAT
• Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.
• Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)
• Remittances (Smart Form & Manual Form)
• Standing order
• Trade Finance service documents
• Special Cheque Book requests
• Cheque Book delivery & Returned Cheque Book handling (in not centralized branches)
• Returned Cheque process handling
• Stop payment instructions and execution
• CDM ,and ATM cash dispute
• Locker visit and maintenance
• Contact details update
• Statement request
• Trade license update
• PDC removal request
• Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.
• Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.
• Ensure that all customer applications submitted through the system within CBD policy guidelines.
• Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.
• Review customer’s database and explore opportunities for the sales of other suitable CBD products.
• Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.
• Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.
• Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).
• At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment
• Help Business segment customers for handling their Account related service requests, account opening needs
• Proactively help customers to reduce their waiting time.
• Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.
• Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.
• Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.
• 3 – 4 years of experience in Branch Banking would be preferred.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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