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banking jobs in UAE | Emirates Islamic careers

 banking jobs in UAE | Emirates Islamic careers

banking jobs in UAE | Emirates Islamic careers

Emirates Islamic announced, through its Linkedin account, a bank job in UAE (Customer Relationship Officer - Abu Dhabi) according to the following:

  •  Ensure closure of all service requests for the tagged customers within the defined TAT 
  •  Provide end to end customer service to PRB customers as per bank TAT’s. 
  •  Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries 
  •  Handle all requests as per new branch model rolled out. 
  •  Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints. 
  •  Address customer complaints & provide First Contact Resolution wherever possible 
  •  Ensure end to end follow up till the customer complaint is resolved and escalate when necessary. 
  •  Follow-up with customer post complaint resolution ensuring customer experience. 
  •  Inform customers of delays, if any, for their complaints raised with the bank 
  •  Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc. 
  •  Continuous follow-up with RM’s and internal teams for documentation and other requirements to close customer’s concern 
  •  Adherence to applicable policies & procedures to safeguard bank’s interests. 
  •  Report discrepancies to management. 
  •  Ensure cross sell to each PRB customer. 
  •  Ensure no PRB customers have less than 5 products with the bank. 
  •  High School /Diploma Degree in relevant field. 
  •  Relevant experience in related/similar job (over 2-10 years). 
  •  UAE National with Family Book.  

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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