banking jobs in UAE | Commercial Bank International careers
Commercial Bank International announced, through its Linkedin account, a bank job in UAE (Operations Officer Card Centre - Emirati Talent) according to the following:
- Ensures credit card documentation is checked as per credit card policy; approval is in place.
- Ensures that the input team within TAT processes all credit card applications.
- All credit card discrepancy applications are returned to source team under control sheet and ensure tracker is maintained accurately.
- Ensures the supplementary cards are issued with correct limits and linked with their main cards.
- Performs verification checks that the action entered in the system is correct and as per instructions given by customer / signature verified by authorized person for all maintenance activities performed on existing cards.
- This function includes examining activities like Card replacements, blocking and unblocking of cards, limit increases and decreases, address changes, card cancellations, etc. against the daily system log reports.
- Performs limit increase against the customer / branch instruction received and under approval criterion.
- Examines lost/stolen card reported and ensures that appropriate and timely replacement of the card is done.
- Ensure that the Replacement fees and charges to be collected from customers list is checked and submitted to the financials team for further processing.
- Captured cards handling and calling customer for suspected transactions.
- Ensures, the card production files are downloaded from respective processor SFTP, checked and transfer under dual custody to the vendor for cards personalization within approved TAT.
- Checks the accuracy of critical data entered in AFS V+ against the credit card applications before the card production file cut-off.
- Reviews and forwards correspondence drafted in response to branch enquiries pertaining to delivery of cards.
- Where required, drafts responses to queries raised by branches regarding similar and other concerns related to cards.
- To update & maintain a tracker for cards returned by EMPOST and resending.
- Ensure that all MS Excel trackers are updated accurately and on time.
- Checks card stock reconciliation (debit and credit cards) ensuring that vendor reconciliation report is validated against the daily tracker and spoilt / damaged cards are within the agreed % mentioned in the SLA.
- Ensures that the EMPOST /IDEMIA invoices are monthly reconciled against the courier deliveries arranged and report submitted to Team Leader.
- Education: Bachelor's degree / Diploma in Banking.
- Experience: 1-3 years’ experience in Card Centre Operations.
- Excellent oral and written communication in English.
- Subject knowledge of card policies & procedures.
To know more details about the vacancy and how to apply kindly check the link below:
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