banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers
banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers
ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Client Service Specialist) according to the following:
Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).
Provide customers with appropriate response basis their queries.
Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance to bank’s service guidelines and standards.
Highlight and escalate potential risk immediately, via the proper channels
To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.
Customer focused managing relation within the bank’s rules, regulations, and interest.
Experienced in problem solving and managing customer feedback, with background Contact Center. Customer Service, or complaints environment.
High level of inter-personal and communications skills with good language command.
Thorough and detailed understanding of the banks systems, policies, products, and procedures.
High level of analytical skills to enable problem solving and addressing customers queries.
2+ years’ experience working in Customer Experience/ Service.
Knowledge of banking laws, policies, procedures, and practices.
Banking experience in service delivery and customer experience.
Excellent track record of achievement.
Details and apply for this ADIB - Abu Dhabi Islamic Bank job as follows:
