banking jobs in UAE | HSBC Bank careers

 banking jobs in UAE | HSBC Bank careers

 HSBC Bank announced, through its Linkedin account, a bank job in uae (Sales & Service Officer) according to the following:

• The role is primarily a customer facing role servicing customers. 
• Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. 
• The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell WPB product and services. 
• The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required. 
• The job holder is required to provide a high-quality and holistic service with prompt completion of customer service request with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC.
• Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. 
• The role holder will respond to a combination of ‘walk-in’ customers and creating opportunities from centrally created contact list both being the main sources of their activity. 
• The role holder will need to understand and deliver the standards of service quality required maintaining published service level agreements. 
• The identification of opportunities for wealth reviews and referring these to an appropriate wealth advice are key activities. 
• The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customer’s needs. 
• Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented.
• On a selected and business needs base the jobholder also might service Premier Customer requiring the necessary Premier trainings and accreditation. 
• Equally on a selected base and aligned with business needs the job holder is servicing Advance and Personal Banking customers with limited face to face contact. 
• These priorities are reflected in individual Balanced Scorecards and form the exception.
• Bachelor's Degree is a must to obtain a UAE work permit
• Proven ability in customer service and building customer relationships
• Ability to identify customer needs and influence customers to take appropriate action to meet their needs 
• A broad knowledge of financial planning and defining customer needs 
• An understanding of the needs of the mass affluent customer segment in general 
• A full understanding of referral processes 
• Excellent customer service skills 
• Strong verbal and written communication skills 
• Customer driven with a strong focus on quality of service 
• Proven ability in making lending decisions in accordance with bank policy and guidelines 
• A clear understanding of how value is created within the Premium segment, both for customers and the bank.

Details and apply for this HSBC Bank job as follows:

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