banking jobs in UAE | HSBC Bank careers
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HSBC Bank announced, through its Linkedin account, a bank job in uae (Sales & Service Officer) according to the following:
- The role is primarily a customer facing role servicing customers.
- Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business.
- The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell WPB product and services.
- The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required.
- The job holder is required to provide a high-quality and holistic service with prompt completion of customer service request with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC.
- Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role.
- The role holder will respond to a combination of ‘walk-in’ customers and creating opportunities from centrally created contact list both being the main sources of their activity.
- The role holder will need to understand and deliver the standards of service quality required maintaining published service level agreements.
- The identification of opportunities for wealth reviews and referring these to an appropriate wealth advice are key activities.
- The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customer’s needs.
- Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented.
- On a selected and business needs base the jobholder also might service Premier Customer requiring the necessary Premier trainings and accreditation.
- Equally on a selected base and aligned with business needs the job holder is servicing Advance and Personal Banking customers with limited face to face contact.
- These priorities are reflected in individual Balanced Scorecards and form the exception.
- Bachelor's Degree is a must to obtain a UAE work permit
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank.
Details and apply for this HSBC Bank job as follows:
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