banking jobs in UAE | First Abu Dhabi Bank (FAB) careers
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First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Specialist- Commercial Banking) according to the following:
- Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region.
- Shaking up the world of banking requires a lot of smarts and skill.
- To support the Area Manager & Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities.
- Formulate & manage end to end process for all customer communication.
- Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.
- Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit.
- Support implementation of KYC related projects and initiatives
- Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
- Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
- Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan
- Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.
- Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.
- Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals.
- Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.
- Co-ordination with branch for issuance of foreign currency demand drafts / manager’s cheque
- Follow up with branch for tracking of requests (in case of direct submission of requests in branch e.g.: TT requests / any other maintenance request
- Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience.
- Evaluate Existing Business Processes & propose Process Improvements
- Creates processes and integrates voice of the customer insights into cross-functional action plans.
- Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues.
- Formulate & manage end to end process for all customer communication.
- Process excellence.
- Customer experience.
- Graduate with at least 3 years relevant local market knowledge in retail banking product and services.
- Sound compliance, ops or product or sales governance background.
- Customer obsessed, change focused pragmatist.
- Good communication & interpersonal skills.
Details and apply for this First Abu Dhabi Bank (FAB) job as follows:
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