RAKBANK announced, through its Linkedin account, a bank job in uae (Digital Product Owner - Chat) according to the following:
Leading efforts to accelerate the growth and capabilities of live and asynchronous chat sessions between customers and contact center agents, Elite relationship managers, Business Banking Group – Relationship Managers and other support teams.
Responsible for being the end-to-end gatekeeper of the chat channel in all its avatars including RAKBANK chat and external chat platforms such as WhatsApp Messenger etc.
Understand the customer needs and pain points and ensure chat as a channel is in step with evolving customer needs and organizational capabilities
Coordinate with support teams to identify & resolve any production issues that may arise in order to ensure 24x7 functioning of Chat Channels
Experience in driving the strategy and tactical initiatives for Chat as a channel
Experience in enhancing Web Chat capability to make it most reliable and trusted communication channel for customers
Ability to collaborate with squad leads, analysts, developers, designers and testers to coordinate tasks and timelines within the team
Experience in defining the squad’s mission and backlog roadmap, identifying customer needs through research and interactions, prioritizing these needs, evaluating results and addressing obstacles for team members
Experience in conducting regular market comparison to keep abreast of trends in the banking industry
Experience in increasing the coverage and usage of Chat across the Bank
Minimum 7 years’ of experience in digital product management at a leading Bank, Technology, Telecom, Utility, Fintech or any large consumer facing company.
Must have a Bachelor’s degree in Business Administration or any related disciple
Must have experience with Scrum/Agile development and Design Thinking
Must have a track record and passion for solving customer pain points digitally
Must have prior experience with live chat, NLP and Generative AI
Must have excellent written and communication skills.
Details and apply for this RAKBANK job as follows:
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