banking jobs in UAE | Emirates NBD careers
Emirates NBD announced, through its Linkedin account, a bank job in uae (Manager - Client Services) according to the following:
- Analyze customer challenges based on team periodic feedback and develop appropriate recommendations to business / segment
- Connecting regularly with RMs to assess their level of involvement in operations & resolve for the same.
- Provide feedback on all such initiatives - keeping the organization's interest of Business in mind
- Providing support / input on all change requests leading to change initiatives also impacting business.
- Prepare the required documents, (e.g. NPPA/PFD) required for processes and activities of CS team and liaising with relevant teams for approvals.
- Monitor & ensure adequate resourcing for all activities at all times. Including the Saturday Roaster, comp off and leaves.
- Identify exceptional processes and ensure they are approved by appropriate units
- Ensure all processes are executed as per documented and approved PFDs/SOPs
- Preparation of periodic reports/MIS on CS team activities, challenges and recommendations to management on service performance improvement
- Review of CS critical processes and identifying gaps as they relate to operational & regulatory risk
- Managing / maintaining a central log of all operational issues / with residual risk and mitigating controls and subsequent corrective action plans
- Reporting the critical issues to C&IB Ops risk forum and senior management - at the appropriate time
- To introduce and manage meaningful ways of evaluating service performance.
- Degree Education
- Professional Certifications
- 7-10 years of Banking/Financial Industry experience in a recognized regulated marked
- International Banking Experience
- Experience preferably within C&IB related units
- Knowledge of banking operations in terms of branch & back-office processes.
Details and apply for this Emirates NBD job as follows:
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